Premium Pet Grooming with Tail-Wagging Results! 🚐🐾

FAQ & Policies

Have questions about our grooming services? Below, you'll find answers to our most frequently asked questions, along with our policies for booking, cancellations, and pet care.

📌 Before Booking, Please Note:

• ⏳15-minute grace period upon arrival. If no one is available, we may need to reschedule or adjust the services based on the remaining time.

• 💳 A 15% deposit is required to reserve your appointment. The remaining balance is due immediately after services are completed.

• ❌ No refunds for cancellations or late cancellations. The remaining deposit may be non-refundable.

• 🏥 All pets must be up to date on vaccinations before grooming. Proof may be required for new clients.

📌 Frequently Asked Questions (FAQ)

✂️ Grooming Services:

📍 What areas do you service?

We provide mobile grooming services valley-wide. This includes Phoenix, Buckeye & Laveen. If you're outside our usual service area, message us to see if we can accommodate you!

🐶 Do you groom all dog breeds?

Yes, we groom all breeds! However, for extra-large or double-coated breeds, pricing may vary based on coat condition and grooming needs.

📅 How do I book an appointment?

You can book through our website or by texting us at (623) 272-5553. Appointments are available Monday-Saturday from 7:30 AM to 4:00 PM.

🐱 Do you groom cats?

Yes, we offer cat grooming services! Our cat grooming includes a bath, brush, nail trim, ear cleaning, and sanitary trim if needed. Please note that some cats may not tolerate grooming, and we will only proceed if it is safe.

🧴What products do you use for grooming?

We use high-quality, pet safe products including iGroom and Nexderma to promote healthy skin and coat.

🕓 How long does a grooming session take?

Grooming times vary depending on your pet's size, coat condition, and temperament. Most appointments take between 1.5 to 2 hours.

😰 What if my pet is anxious or aggressive?

We specialize in gentle grooming to keep pets comfortable. If your pet is anxious, we will take our time and use calming techniques. If a pet becomes too aggressive to groom safely, we may have to stop the service, and handling fee may apply.

📅 Booking & Payments

💳 What payment methods do you accept?

We accept Cash (exact amount), Zelle or Card (Debit/Credit). Payment is due at the time of service.

💲Do you require a deposit?

Some services or first-time appointments may require a deposit. This ensures that your appoitnment is reserved.

❌ Cancellations & No-Shows

📅 What is your cancellation policy?

We require at least 24-hour notice for cancellations. Cancellations made less than 24 hours before an appointment may be subject to a fee.

🚪What if I'm not available when you arrive?

We allow a 15-minute grace period upon arrival. If no one is available after this time, we may need to reschedule your appointment or adjust the services to fit the remaining time. Our schedule is carefully planned, so punctuality is essential to ensure the best grooming experience for your pet.

⏳What happens if I miss my appointment?

No-shows will be required to prepay for future appointments. Repeated no-shows may result in refusal of service.

🐕 Pet Health & Safety

💉Do pets need vaccinations before their appointment?

Yes, all pets must be up to date on their rabies vaccination before their appointment. Proof may be required for new clients.

🦠What happens if my pet has fleas or ticks?

If ticks are found during grooming, we will administer a flea bath at an additional fee of $15. If fleas are found, we will inform you and recommend seeking veterinary care.

👀Can I stay with my pet during the groom?

We do not allow owners to stay inside the grooming vehicle for safety reasons. Most pets are calmer when their owners are not present, and we want to ensure a stress-free experience.

📃 Policies & Guidelines

📅 Appointment & Booking Policy

Clients must book in advance.
A 15% deposit is required to reserve your appointment.
Rescheduling requires 24-hour notice to avoid fees.

🕰️ Late Arrival & No-Shows Policy

A 15-minute grace period is allowed when we arrive. If no one is available after this time, we may need to reschedule or adjust the services based on the remaining time.
No-shows will be required to prepay for future appointments.

💰Pricing & Payment Policy

Pricing is based on dog size & coat condition (see our Services page for details).
Payment is due immediately after the service is completed.
Accepted payment methods: Cash (exact amount), Zelle, Card (debit or credit).

🐾 Pet Health & Safety Policy

All pets must be up to date on vaccinations, including rabies. Proof of vaccinations may be required for new clients.
If fleas/ticks are found, a $15 flea bath fee will be applied.

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